As a customer service outsourcing company, our client rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. They have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years. With a HQ in the USA, the company employs thousands of professionals spanning 19 countries around the world. In Bulgaria they have 2 office locations in Sofia with over 1000 people and smaller premises in Burgas and Varna.
At the technical department of our client there is a job available for consultants with technical skills. You can also apply for this position if you have a huge willingness to learn the technical knowledge. After a trainee program of one month you are ready to lead this project together with the customer service and the colleagues of the technical department.
Your job is to help and advise users of an anti-virus software in a B2C and B2B market. Together with the customer service support team and the technical department you solve every issue and help the customers to a solution. The queries regarding the use of the software comes at your department by phone, email or through online chat.
Our client works with standardize queries to achieve a high customer service level. This means that every incoming query has to be solved timely. Help customers timely and on a professional manner is important. As a consultant you have the ability to give all need advice to customers about products and services. Your job is to prioritize all tasks and involve other teams during an escalation in the process. You can be sure that this company works with a high standard of services, for every issue of a possible escalation, there is a potentiality solution so that every possible obstacles can be solved.
- Fluency in Portuguese
- Very good spoken English (B2)
- Good knowledge in operating systems, internet connectivity, web browsers, firewalls, anti-virus software, MS Office;
- Knowledge in these areas is desirable and will be considered an advantage – SQL / Database awareness / MAC OS / Email / Active Directory awareness / Linux / Virtual;
- Good working knowledge of Microsoft Windows / Desktop and Server;
- Experience in troubleshooting;
- Ability to follow timely and precisely different processes;
Working hours – Monday- Friday 10:00-20:00
Our client will only consider applicants with the nationality of one of the EU/EEA countries, and NOT in need of work permit to be arranged.
Yes, I am a national of a EU/EEA country
A competitive salary in an great office with a structured working environment, located near to the city-centre of Sofia.
The social benefits package includes: health& life insurance, food voucher, transportation allowance and compliment card.
Customer Service Training, career opportunities, team building activities, recognition and rewards programs.
Shortlisted candidates (applications that show evidence for language and hard skills required and EU/EEA nationality or work permit) will be contacted via e-mail within 2 working days. If your CV covers the requirements and you do not receive an e-mail from us, please message us on our facebook page: CareersInEurope to check your application status.